Return and Exchange
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Return and Exchange
Common Return & Exchange Queries Answered
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For defective and incorrect items, we have a 14-day exchange policy upon receipt of order, subject to the following terms and conditions: Item must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner.
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Items purchased as part of a set or a multi-item pack must be returned as a whole set.
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If you change your mind about the product, please see the instructions below.
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This return policy does not apply to items, which have been stated as Non-exchangeable or Non-returnable.
For returns, please email us at https://www.mediphyt.sg/ with your order number and information on the affected item. Returned items must meet the requirements above.
Refund is only applicable if item is out of stock.
At Mediphyt Singapore, we specially curate the products we carry. The ingredients of the product are listed on the page to help you identify any sensitivities with certain ingredients.
Different skin types and skin conditions may react differently to our products and brands. It is always best to know and understand how your skin reacts to different products and ingredients. If you experienced an allergic reaction, please send a detailed description of what occurred along with the pictures to Mediphyt Customer Service. We will communicate this to the brand and help find an appropriate solution.
Please note that issues must be reported within 14 days of receipt of item. In certain instances, a medical certificate may be requested to identify if it is the product that caused the allergic reactions.
Please contact Mediphyt Customer Service to provide instructions and advise if you intend to return or exchange an item in store.
Product selection In stores may different from what we have Online.
As we are an online store, we do not have an option to test or see the products before purchasing them.
Alternatively, you may be able to see the product at one of our stores if available. Click STORE LOCATAR to see where your closest Mediphyt Authorized Dealer is located. They are trained beauty professionals that are ready to answer all your beauty questions. They are well-versed on every Mediphyt product – and even use them in their daily routines.
Please also check the ingredients listing before completing your purchase to identify any allergens.
We suggest you give the store a call to ensure that the product you wish to see is available, as not all online products are available in store.
If you did not receive the sample or Free Gift item that you’ve chosen with your order, do contact our Customer Service Team with your order number and a photo of the item that you’ve received with the invoice list included in the photo. Our warehouse will only pack the item as shown in the invoice.
We have a 14-day exchange policy for defective and incorrect items, upon receipt of order.
We apologize for the incorrect item that you received. We will contact our warehouse to have the items checked, while we investigate the items against our stocks, please send us an image of the item together with the following:
1. Image of item with the packaging and your packing list showing your order and/or tracking number.
2. Name of item.
3. Order number.
If the item is in stock, we will arrange for a replacement. If the item is out of stock, a refund or credit voucher will be issued to you upon collection of wrong item.
We apologize for the defective item that you received. The item may have been damaged in transit. For compacts and palettes, we do not open the boxes and ship them the same way we receive it from the brand to avoid tampering any seal.
You may exchange the item within 14 days of receiving them and we will arrange for a collection of the defective item.
Please send us an image of the item together with the following:
1. Image of item with the packaging and your packing list showing your order and/or tracking number.
2. Name of item.
3. Order number.
If the item is in stock, we will arrange for a replacement. If the item is out of stock a refund or credit voucher will be issued to you upon collection of damage it.